Privacy policy

At PAWWCO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information We Collect

When you visit our website, place an order, create an account, or contact our customer support team, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely through third-party payment providers)

Pet Personalization Information

To create your custom products, we may collect:

  • Pet names
  • Pet photos
  • Breed information
  • Custom text, messages, or design preferences submitted by you

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage and browsing activity
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Create personalized pet products
  • Provide customer support
  • Communicate order updates and shipping notifications
  • Improve our website, products, and services
  • Prevent fraud and maintain website security
  • Send promotional emails and special offers (you may opt out at any time)

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Payment processors
  • Print and production partners
  • Shipping and fulfillment providers
  • Email marketing platforms
  • Website analytics providers

These partners only receive the information necessary to perform their services on our behalf.

We may also disclose information if required by law, legal process, or to protect our rights and business interests.

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing the information we hold about you
  • Correcting inaccurate information
  • Requesting deletion of your personal data
  • Opting out of marketing communications

To exercise any of these rights, please contact us at:

Email: support@pawwco.com

We will respond to eligible requests within the timeframe required by applicable law.

Email Marketing

If you subscribe to our newsletter or make a purchase, we may send you promotional emails about new products, special offers, and pet-themed gifts.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or contacting us directly.

Cookies & Advertising

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Deliver relevant advertisements

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect certain website features.

You can also opt out of targeted advertising through services provided by Google, Meta (Facebook), and other advertising platforms.

Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, disclosure, or misuse.

While no online system can guarantee complete security, we continuously work to safeguard your information.

Children's Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.

Order Processing & Delivery

When Will I Receive My Order?

Because our products are custom-made specifically for you and your pet, production typically takes 2–5 business days before shipping.

Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery times:

United States

  • Standard Shipping: 6–8 business days

International Orders

  • Typically 10–20 business days depending on destination and customs processing

Delivery times are estimates and may vary during holidays, peak seasons, or due to carrier delays.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: [supportpawwco.com]

Thank you for trusting us to create personalized keepsakes celebrating your beloved pets.