Help & FAQs
Everything you need to know about our personalized pet products and custom orders.
🐾 Custom Orders
1) What types of pets can you customize?
We create products for all kinds of pets, including dogs, cats, rabbits, birds, horses, and many other furry, feathered, or scaled companions.
2) Can I include more than one pet?
Yes! Most of our personalized products can feature up to four pets. The available options will be displayed on the product page.
3) What photo should I upload?
For the best results, we recommend:
A clear, high-resolution photo
Good natural lighting
Your pet’s face fully visible
No filters or heavy editing
Close-up photos whenever possible
If we need a different photo, our team will contact you before production begins.
4) Can I request changes to my design?
Absolutely. We provide one complimentary design revision before your order goes into production.
📦 Production & Shipping
1); How long does it take to make my order?
Since every item is custom-made, production usually takes 3–5 business days.
2); How long does shipping take?
United States & Canada: 5–10 business days
United Kingdom & Europe: 7–12 business days
Australia & New Zealand: 8–14 business days
Rest of the World: 10–20 business days
Shipping times may be slightly longer during holidays and peak seasons.
3); Do you ship internationally?
Yes! We proudly deliver to pet lovers in most countries worldwide.
4); Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with tracking details so you can monitor your package.
💳 Payments
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed securely.
🔄 Returns & Refunds
1) Can I return a personalized product?
Because our products are made specifically for you and your pet, we generally cannot accept returns for personalized items.
2 What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and include photos of the issue. We’ll work quickly to provide a replacement or suitable solution.
2 Can I cancel my order?
Orders may be canceled within 12 hours of purchase. After production begins, cancellations are no longer possible.
💌 Need More Help?
Our customer happiness team is always here for you.
Email: support@pawwco.com
Support Hours:
Monday – Friday: 10:00 AM – 3:00 PM (MT)
We typically respond within 24 business hours and look forward to helping you create something special for your beloved pet.
